Digital Product Passport
The Digital Product Passport (DPP) is a dynamic QR code. Like a serial number, it serves as a product identifier, but it also functions as a mobile 24/7 service portal.
No app required. Simply scan the QR code with your camera for:
Product data
Documentation
Service hotline
Excellent products - Excellent service
Scan QR code and try it out
This is how customer service works
AIRdBASE® improves service quality and makes it easier to work with our customers. The ticketing system ensures quick and efficient processing of inquiries.
Sandra Hoffmann
customer service manager
Thanks to AIRdBASE®, we have optimized our service processes and offer our customers 24/7 access to important product information. The introduction of Smart IDs has not only increased efficiency, but also significantly increased our customer satisfaction.
Tobias Schröder
CEO
With AIRdBASE®, I have direct access to current documentation and can process inquiries faster. This makes my work much easier and ensures better support for our customers.
Tom Roberts
service technician
AIRdBASE® improves service quality and makes it easier to work with our customers. The ticketing system ensures quick and efficient processing of inquiries.
Sandra Hoffmann
customer service manager
Thanks to AIRdBASE®, we have optimized our service processes and offer our customers 24/7 access to important product information. The introduction of Smart IDs has not only increased efficiency, but also significantly increased our customer satisfaction.
Tobias Schröder
CEO
With AIRdBASE®, I have direct access to current documentation and can process inquiries faster. This makes my work much easier and ensures better support for our customers.
Tom Roberts
service technician
Test our integrated customer service solution
Enterprise
on request
Concierge-Service support
Personal +
$9/mo
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What's included
Advanced
$19/mo
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What's included
Enterprise
$39/mo
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What's included
30 days with many examples
digital product passport (DPP)
Functions
Keine Apps erforderlich.A scan of the QR code with the smartphone camera is enough and users have mobile access to all service-relevant information about:
Machines
Plants
Devices
Vehicles
Realty
Using the service hotline integrated in the Digital Product Passport (DPP), they send inquiries to:
Reparations
Resale
Disposal
digital product passport (DPP)
Added value
The digital access to manuals and plans, as well as the integrated AI support, reduces the number of service requests.
Service requests received via the hotline are forwarded directly to the smartphone of a qualified employee.
The RCS Messenger integrated into the solution simplifies and accelerates communication.
24/7 Service portal
Competent service hotline
Efficient ticketing system
Übereinstimmung mit den neuesten EU-Richtlinien zur Produktkennzeichnung
digital product passport (DPP)
EU Regulation 2024/1781
On July 18, 2024, the new EU Ecodesign Regulation 2024/1781 came into effect.
A key element of this new regulation is the mandatory introduction of Digital Product Passports (DPP) for nearly all products placed on the EU market.
Areas of application
customer service and maintenance
Machinery
Machine tools
Processing machines
Power machines
Construction machinery
Agricultural machinery
customer service and maintenance
Systems
customer service and maintenance
Devices
Medical and laboratory devices
Measurement devices
Office and communication devices
Kitchen and household appliances
Tools
customer service and maintenance
Vehicles
Cars
Trucks
Motorbikes
Bikes
customer service and maintenance
Properties
Residential property
Commercial property
User management
The user administration allows extensive settings for managing user groups and access rights. This allows you to set specific authorizations and control access to specific areas.
Smart IDs Management
Digital nameplates are set up and managed here.
Messaging feature
The service requests, complaints and resale inquiries received via the QR Code scan are managed here.
Maintenance management
The machines, systems, devices, vehicles and buildings can be linked to maintenance activities such as recurring maintenance and inspections.
Document management
In document management, machines, equipment, vehicles and buildings are linked to all relevant documents such as data sheets, manuals and plans.
Interactive plans
Interactive plans can be created from PDF documents which can be used to access machines and systems.
Sensors
The machines, systems, devices and vehicles can be linked to sensors.
System requirements
AIRdBASE® smart id
Smart & Simple
The solution is completely web-based and requires no software installation.
The smartphone camera is sufficient to scan the QR Code. No apps need to be installed for this.
Customers and employees simply need:
All data and documents as well as the application itself are stored in Microsoft Azure® hosted in the EU and stored and processed in accordance with GDPR.
germany
PLAN4 Engineering GmbH
Zollstockgürtel 65
50969 Köln
germany
CCA Engineering GmbH
Eppichmauergasse 8
55116 Mainz
germany
CADWorks Berlin
Pestalozzistraße 9a
10625 Berlin
switzerland
MICHEL ITC AG
Gotthardstrasse 3
5630 Muri
middle east und africa
Setcons Egypt Ltd.
Al-Moltaka Al-Araby Street
Building 41, 4th floor
Sheraton – Cairo
tag your sites with smart ID
Streamline your operations
Enhance defect handling efficiency and minimize rework on construction sites.
Scan QR code to access project data and documentation easily.
Utilize the integrated messaging feature to report:
defects
inspection results
Smartphones
Today's smartphones are professional communication devices with many sensors on board. Utilize smartphones and their built-in sensors for quick and easy acquisition of real-time data.
GPS
Video / audio
Operating status
VISUALISIERUNG
Interaktive Pläne
Mit einem Klick erhalten Sie schnellen Zugriff auf alle:
Daten
Zeichnungen
Spezifikationen
Schadensmeldungen
Handbücher
Serviceereignisse
Bestand aufnehmen mit ID Cards
Einfach | Schnell | Nachhaltig
Kundenauszugsmart id - das digitale typenschild
Unbegrenzte Möglichkeiten
Mit einem Scan des QR Codes der Smart ID erhalten Kunden und Mitarbeiter schnellen und einfachen Zugriff auf alle relevanten Produktdaten sowie Datenblätter, Pläne und Handbücher zu:
Maschinen
Anlagen
Fahrzeuge
Immobilien
Kunden und Mitarbeiter nutzen die Nachrichtenfunktion der Smart ID zum Senden von:
Schadensmeldungen
Serviceanfragen
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